What should I do if I receive the wrong item or my item is damaged?

At Locale, we take pride in delivering high-quality, fresh, and locally sourced products to our customers. We understand that mistakes can happen, and we're here to help you in any way we can. If you receive the wrong item or your item is damaged, please don't hesitate to let us know.

The quickest and most efficient way to receive a resolution is to fill out our customer support form. You can scan the QR code on your menu or follow the link sent to you after your order has arrived. Our team will review your request and respond with a resolution.

If you prefer to reach out to us directly, you can also send us an email at [e-mail]. Please include your order number and a brief description of the issue you experienced, and we'll work with you to resolve the issue as quickly as possible.

We stand behind the quality of our products and services, and we're committed to providing you with a great experience. If you have any questions or concerns, please don't hesitate to reach out to us. We're always here to help!